This process focuses on managing customer invoices and handling dispute management within Financial Supply Chain Management (FSCM) / SAP FI-AR. The process flow ensures efficient receipt and posting of payments, as well as the clearing of outstanding amounts, all while maintaining up-to-date aging schedules for receivables.
Below is a breakdown based on the detailed process steps from the SAP FI-AR Customer Invoice Management flowchart image:
- Open Customer Invoices 🧾: Customer invoices are generated and maintained in the system. These invoices represent amounts owed by customers for delivered goods or services. The Accounts Receivable Accountant monitors these open items.
- Receive Payment via Lockbox 💰: Payments are received through the lockbox system, which is a service offered by banks to process customer payments efficiently. The system automatically imports payment data and links it to the relevant customer invoices.
- Posting of Customer Incoming Payment 📝: Once the payment is received, it is posted against the corresponding open customer invoices. The posting clears the receivable from the customer’s account and updates the company’s financial records.
- Clearing of Amount (Manual/Automatic) 🔄: After posting the payment, the amount is cleared. Depending on the configuration, this step can be performed either manually by the Accounts Receivable Accountant or automatically by the system, clearing open items associated with the customer.
- Aging Schedule 📊: The aging schedule is updated to reflect the outstanding receivables. This report categorizes open invoices by their age, helping the business track overdue payments and assess the financial health of customer accounts.
This process ensures that customer payments are properly received, posted, and cleared, while also maintaining an accurate view of outstanding receivables via aging schedules.
