The Quality Notification Process in SAP QM is crucial for recording and managing various types of quality issues, such as problems arising from poor-quality goods or services. This process facilitates the analysis of recorded defects and ensures the proper correction of these issues. Quality notifications support complaints against vendors, customers, and internal production processes, helping to maintain high standards of quality across the supply chain.
The predefined types of quality notifications in SAP include customer complaints, vendor complaints, and internal problem reports. These notifications can capture detailed information such as problem descriptions, affected reference objects (like materials, purchase orders, or deliveries), partner information (such as customers, vendors, or coordinators), defect items, and status management. Additionally, they help monitor responses to tasks, manage follow-up actions, and log actions and defect causes.
Quality Notification Process Flow in SAP QM:
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- Create Quality Notification 📝: The coordinator creates a quality notification to document the quality issue.
- Perform Immediate Tasks 🚀: Immediate tasks are performed by the responsible person to address urgent aspects of the quality issue.
- Process Notification 🔄: The notification is processed, involving detailed assessment and assignment of tasks.
- Problem or Defect Analysis 🔍: A thorough analysis of the problem or defect is conducted to understand its root cause and impact.
- Record Activities 🖊️: Activities related to the problem or defect are recorded for future reference and analysis.
- Perform Tasks 🛠️: Specific tasks are performed to correct the defect or problem based on the analysis.
- Complete Notification ✅: The quality notification is completed once all tasks and corrective actions have been executed.
This structured flow ensures that quality issues are systematically addressed, from initial notification to final resolution, maintaining the integrity of products and services.
