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Picture Description

This flowchart illustrates the Order-to-Cash (O2C) process in SAP S/4HANA, breaking down the key stages from pre-sales activities through to the receipt of payment. Here is a detailed description of each step:

  1. Pre-Sales Process:
    • Sales Inquiry (optional) ๐ŸŸข: Handle potential customer inquiries regarding products or services.
    • Sales Quotation (optional) ๐Ÿ“œ: Provide a price quotation based on the inquiry.
  1. Sales Order Process:
    • Sales Order ๐Ÿ›’: Create a sales order following customer approval.
    • Stock Availability Check ๐Ÿ—ƒ๏ธ:
      • If No Stock Available: Propose a delivery date for the goods.
      • If Stock Available: Confirm the quantity available for order.
    • Credit Check ๐Ÿ’ณ: Conduct a credit check to ensure customer creditworthiness.
      • If Credit Check Passes: Proceed to the sales order release.
      • If Credit Check Fails: Follow the necessary approval process.
    • Sales Order Release ๐Ÿ”ด: Release the sales order after all conditions are satisfied.
  1. Delivery Process:
    • Sales Delivery ๐Ÿšš: Generate a delivery document for shipping the goods to the customer.
    • Packing ๐Ÿ“ฆ: Pack the goods for shipment.
    • Post Goods Issue (PGI) โœ…: Record the goods issue, indicating the goods have left the warehouse.
  1. Billing Process:
    • Billing Document ๐Ÿงพ: Create an invoice for the customer based on the delivery.
    • Releasing to Accounting ๐Ÿ’ผ: Release the billing document for financial accounting.
  1. Payment Process:
    • Customer Payment Received ๐Ÿ’ฐ: Record the receipt of payment from the customer.

This structure groups the activities into logical processes, making it clear how each step contributes to the overall Order-to-Cash cycle in SAP S/4HANA.

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