This flowchart illustrates the Order-to-Cash (O2C) process in SAP S/4HANA, breaking down the key stages from pre-sales activities through to the receipt of payment. Here is a detailed description of each step:

1. Pre-Sales Process:

• • Sales Inquiry (optional) 🟢: Handle potential customer inquiries regarding products or services.
  • Sales Quotation (optional) 📜: Provide a price quotation based on the inquiry.

2. Sales Order Process:

• • Sales Order 🛒: Create a sales order following customer approval.
  • Stock Availability Check 🗃️:
    • If No Stock Available: Propose a delivery date for the goods.
    • If Stock Available: Confirm the quantity available for order.
  • Credit Check 💳: Conduct a credit check to ensure customer creditworthiness.
    • If Credit Check Passes: Proceed to the sales order release.
    • If Credit Check Fails: Follow the necessary approval process.
  • Sales Order Release 🔴: Release the sales order after all conditions are satisfied.

3. Delivery Process:

• • Sales Delivery 🚚: Generate a delivery document for shipping the goods to the customer.
  • Packing 📦: Pack the goods for shipment.
  • Post Goods Issue (PGI) ✅: Record the goods issue, indicating the goods have left the warehouse.

4. Billing Process:

• • Billing Document 🧾: Create an invoice for the customer based on the delivery.
  • Releasing to Accounting 💼: Release the billing document for financial accounting.

5. Payment Process:

• • Customer Payment Received 💰: Record the receipt of payment from the customer.

This structure groups the activities into logical processes, making it clear how each step contributes to the overall Order-to-Cash cycle in SAP S/4HANA.